Learning from Last Week
Last week I had a chance to share the platform with Mark Sanborn - friend and author of one of my favorite books, “The Fred Factor”. Â In his own amazing way he managed to pack more wisdom into a 60 minute presentation than many of us may be lucky enough to get from our entire organization in a month. Â A couple simple but significant highlights from my leadership journal notes follow.
It doesn’t take any more time to be kind to someone than it does to be a jerk               Â
What does it mean to truly C.A.R.E. for a customer? Create A Rare ExperienceÂ
Quality & Service get you into the game - relationships keep you in and help you to win.
Gratefulness makes for a Great Fullness Of Heart
Celebrity is based on what you get - Greatness is based on what you give.
Great Questions to Ask yourself might include.
Q. Â Did I waste any of the day I just finished?
Q. Â Was I fully engaged in each moment?
The 3 word question   =   Innovate or Replicate?
Great question to ask someone you haven’t seen in a while. Q.  What great idea has seized you since we last met!
You can re-invent yourself everyday! It’s never too late to become who you might have been.
A quick heads up - THANK YOU T4D Subscribers!! For making me a winner of the “talk smack” about whose video got the most views.  You guys brought me from the back of the pack to a solid first place.  I promised you a report and here are the numbers as of last Friday.
Kirk 600,
Phil 481,
Johann 342,
Pete 269,
Rich 204.
If you want to continue to bolster the numbers - below is my initial request in context with the links that will take you there. Â (Thanks again)
FUN HELP REQUEST - I need a “A Little Help From My Friends” Here’s the gig - I have been asked to do a webinar during “National Customer Service Week for HDI an IT Support organization.  Well there are webinars all week long and we were asked to come up with a short creative video to promote it…. and now a few of the other guys are talking some smack about having more video views than me. So if a couple hundred of you guys were willing to go to http://www.thinkhdi.com/csweek/ and watch my video.(It’s about 20 seconds long) I’d really appreciate it. If you want to leave highly inflated comments on youtube you can do that too.
October 2nd, 2007 at 9:05 pm
Hey,
I had the pleasure of watching Mark speak at this year’s Maximum Impact event, The Influence Index which was awesome. He only spoke for 30 min. and it was an action packed session.